Last week we collected our renovation deposit from the office of Nusa Idaman. 

Nurul (the customer officer) followed up on our earlier complaint about the delay of the fund which took almost 2 months after submission the refund form.  The reason was simply they lost our form (eventhough delivered personally and was attended then by a green officer) imagine that! Well to cut long story short and to spare from narrating the reaction we (especially dear hubby - wak(tak)sabar) reached near boiling point, after spewing out our *&#$@??!!*** we were pacified by the calm of Nurul who promised to expediate...which she delivered.  Thank you very much.

Our complaints on the water spot marks we found at 3 location of false ceiling were also followed up promptly  and last week the officer of Nusa Idaman came with the contractor and had an indonesian labourer put some silicons on the roof of the localised area.  Last 2 days received a call from nusa idaman office enquiry whether the problems solved.  Thank you very much.

After liasing with customer service department on various issues I notice that on any matters that we raised we have to closely follow up (kejar) and "show" assertively our complaints then only they are taken seriously.
If I can share the advise we received from our very first neigbhour Adam (bumi) that " if gi office komplain mesti sampai hentak-hentak meja....baru mereka act on it"  tahu tak tak ape. Thank you very much.

Seriously, credit will be given when is due.  A bouquet of flower to Mdm NURUL - the customer offcer of Nusa Idaman for giving us the best service experience we had so far, appreciate your effort. THANK YOU VERY MUCH.

Note:To new house owner do check on all false ceilings under the roof of water damp marks during heavy rain and report accordingly as this will save you in future as if left unattended - the false ceilings will disintegrate and you have a leaking house to fix.